FAQS

Wrong address or shipment in transit

Your package is en route but the address is wrong — FETHORA can update delivery information only before the order ships.

Contact us immediately — changes cannot be made once the carrier scans the parcel.

Item arrived damaged, wrong, or defective

You received an item that is incorrect, damaged, or defective — FETHORA requires notification within 30 days of delivery.

Within 30 days, please include:
• Your order number
• Product name or item code
• Clear photos showing the issue
• A brief description of what’s wrong

Order already placed — can it change?

Your order has been submitted and entered processing — FETHORA cannot modify details after submission due to rapid fulfillment workflows.

Review all information carefully before completing checkout; no adjustments are possible once processing begins.

Tracking your package

Your order has been dispatched — FETHORA sends tracking information exclusively via shipping confirmation email.

No tracking data is available prior to dispatch; check your inbox for the automated email containing your carrier link or tracking number.

Returning or swapping an item

You wish to return an item — FETHORA accepts returns only if the product is in original condition, with tags attached where applicable, and shows no visible signs of use.

Clearance or final-sale items are excluded from return eligibility. No direct exchanges are offered; approved returns trigger a refund under our Return Policy.

Item missing or out of stock

The item you selected is currently unavailable — FETHORA offers restock notifications for out-of-stock products.

Subscribe on the product page to receive an alert when inventory is replenished.

Missed discount code

Your order completed without applying a valid discount code — FETHORA may review post-checkout requests if you supply both the order number and the exact code used.

Email cs@fethora.com with those details as soon as possible; requests are assessed case by case.